Website Privacy Policy

Effective date: August 23, 2026

About This Policy

This Website Privacy Policy explains how Aligned Mosaic LLC ("Aligned Mosaic," "we," "us," or "our") collects, uses, stores, and protects information submitted through this website.

This policy applies to website activity and the website contact form. It does not replace our separate Notice of Privacy Practices, which applies to protected health information handled in connection with health care services.

Information We Collect

When you submit the contact form, we collect your name and email address. We also collect your phone number, service selection, and message if you choose to provide them. We record when the submission was received and create technical identifiers used to recognize safe retries and prevent duplicate records.

If you contact Aligned Mosaic by email or telephone, we may use the information you provide to respond to your inquiry and manage related records.

Technical Information and Logs

Our web server and supporting systems create operational logs when the website or contact form is used. These logs may include an IP address, request date and time, requested page or path, request method, response status, browser or device information, referring website, request identifier, and processing time.

The contact-form service is designed not to place contact-form messages or other submitted form fields in its operational logs. We use logs to operate the website, investigate errors, prevent abuse, enforce rate limits, and protect our systems.

How We Use Information

We use website information to receive and review inquiries, understand which service a person is asking about, respond to inquiries, prevent duplicate submissions, operate and secure the website, investigate misuse, and meet legal, regulatory, or professional obligations.

Submitting the contact form does not establish a therapist-client relationship. The form is intended only for a brief initial inquiry and is not monitored as an emergency or crisis service.

Browser Storage, Cookies, and Tracking

The contact form may use temporary browser storage to help prevent duplicate submissions if you retry after a timeout or connection issue. This temporary retry information does not include the readable message you type into the form.

The website itself does not currently use analytics tools, advertising pixels, or cookies for behavioral or targeted advertising.

Who May Access or Receive Information

Authorized Aligned Mosaic personnel will review contact submissions. Limited technical administrators and service providers may access systems that store or process submissions when necessary to host, maintain, secure, back up, or troubleshoot those systems.

We may also disclose information when reasonably necessary to comply with law, respond to lawful process, protect rights or safety, investigate misuse, or address a security incident.

Email Delivery

The contact-form implementation stores submissions in Aligned Mosaic's database before email delivery is attempted. A submission may be sent to an Aligned Mosaic submissions mailbox, and an acknowledgment may be sent to the email address provided by the submitter.

Email delivery status may be recorded for operational troubleshooting.

Retention and Backups

Aligned Mosaic's policy is to retain each contact-form submission for ten years from the date it is received. Active submissions are scheduled for removal after that period.

Aligned Mosaic's policy is also to retain backups containing contact submissions for no longer than ten years. Backup retention and expiration are managed separately from deletion of active database records.

Operational server logs are separate from contact-form submissions and may follow different retention schedules.

Privacy Requests

You may ask about information submitted through the website by emailing privacy@alignedmosaic.com. Requests are considered individually, and we may ask for information needed to verify identity and locate the submission.

A request does not guarantee deletion. We may retain information when necessary to follow an approved retention policy, preserve backups, comply with law or professional obligations, resolve disputes, protect security, or maintain accurate business records. Information in backups may remain until the backup reaches the end of its retention period.

Rights relating to protected health information should be exercised as described in our Notice of Privacy Practices.

Third-Party Links

The website links to services operated by other organizations, including Amazon, Facebook, and YouTube. Selecting an external link takes you away from the Aligned Mosaic website. Those services may collect information under their own privacy policies, and Aligned Mosaic does not control their privacy, security, availability, or content.

Security

We use administrative and technical safeguards intended to protect website information. Current safeguards include encrypted web connections, request validation, rate limiting, restricted database permissions, private database and contact-service network access, security-related browser headers, and access controls.

No website, transmission method, or storage system can be guaranteed to be completely secure. Do not use the contact form to send diagnoses, treatment history, medications, insurance details, financial information, or other sensitive details that are not needed for an initial inquiry.

Minors

The website includes information about services for teens and other minors. Minors should not independently submit personal information through the website without a parent or legal guardian's involvement when required by law.

Changes to This Policy

We may update this Website Privacy Policy when website features, information practices, legal requirements, or service providers change. The updated policy will be posted here with a revised effective date.

Contact Us

Aligned Mosaic LLC
Frisco, Texas
Phone: 972-445-9353
Email: privacy@alignedmosaic.com